OUR PROMISE

You're the most important person we know!

The Bike Side is a small family business that relies on word of mouth and reputation to survive.  Everything we do is centred around putting the customer first. If for any reason you are not 100% satisfied with the work we have carried out, please let us know and we will do everything we can to correct the error and make you a happy cyclist again!

Any parts we fit come with their own manufactures warranty and should any fault occur we will act on behalf of the manufacture to put that right, saving you time and costly postage fees.  That said, any parts you supply to us to fit, are the responsibility of the retailer you have purchased them from.

We guarantee our work for 6 months, if in this time you are unhappy with our work, we will endeavour to correct it at no extra cost to you. However, if parts have been damaged as a result of mismanagement or misuse on your part, they will not be covered.